Covid19 Secure

In order to make sure that you stay safe during your stay we have made a number of changes to how we operate in order to be Covid19 secure.

UPDATE: 23rd Sept 2020

Following the latest Government announcement we have updated our Covid guidelines to include the following:

  • The Rule of 6: if travelling as a group your party should number no more than 6. If you are travelling with others please let us know so we can ensure that you can sit together in a way that respects social distancing guidelines. 
  • Masks: As we have a lot of outside space where it is easy to socially distance and each room has its own individual access (no shared corridors) masks do not generally need to be worn on site. We will wear face coverings when meeting you for check in and when bringing breakfast etc around but as this is outside there is no requirement for you to do so (although you are welcome to if you wish). If this will cause you any problems please let us know so we can change things as needed. The only area where masks must be worn is the breakfast lounge (access by prior arrangement only).  
Check in

Before you arrive we will take all details and any payments required to reduce any check in paperwork.

At your chosen check in time we will unlock the room ready with the key in the door. When you arrive we will then meet you outside and walk you round to your room maintaining physical distance.

Cleaning Supplies - Changes to our housekeeping practices and enhanced cleaning measures are in place to help keep you safe
Housekeeping

For guests staying up to 3 nights we will not be offering daily housekeeping. Refills of tea and coffee etc will be available on request. Disinfectant wipes will provided in the room and we will of course be on hand if there is anything you need.

For guests staying more than 3 nights we will discuss housekeeping needs on an individual basis.

When changing over rooms a buffer period of 24 hours will be allowed before a cleaner enters the space and enhanced cleaning measures will then be followed to ensure the room is clean and safe for the next guest.

Help & Questions

We are a family run business and we do live on site so we will always be around to say hello (from a safe distance), help and answer questions both before and during your stay. You are welcome to call, email or message us (we are on Facebook messenger, instagram messenger and whatsapp) both before and during your stay.

Food & Drink

Breakfast will be served as room service or on your allocated patio table. This will need to be pre-ordered the night before.

Evening Meals are also available for guests to pre-order. Again these will be served as room service or on your allocated patio table.

A drinks menu is also available for rooms service throughout your stay.

Visitors

Visitors to the site are prohibited without prior agreement.

We will do our best to ensure that we can welcome guests visitors but to protect all of our guests we need to ensure we have contact details of all individuals on site and we need to make sure that they can visit safely and social distancing can be maintained.

Social Distancing

As we have a large site we feel it is possible to maintain 2m social distancing in most circumstances and we will be asking guests and visitors to respect this whilst they are with us.

There will be signage throughout the site to remind guests of government guidelines on social distancing and hand washing rules.

What to do if you develop Covid19 - Stay Home
If you develop Covid19

If you develop symptoms, have been in contact with someone with symptoms or have been told to self isolate for any other reason you will not be able to stay. If you let us know more than 48hours before you will recieve a full refund, within the 48 hour period we will issue a voucher for the deposit paid.

If you develop symptoms whilst you are here you should notify us as soon as possible and (as per government guidelines) return home to self isolate.

See booking T&Cs for more info.