Covid19 Secure

In order to make sure that you stay safe during your stay we have made a number of changes to how we operate in order to be Covid19 secure.

December Update: Welcome back. Overnight stays are once again permitted in the area and we are pleased to be able to welcome guests back. Whilst South Somerset and the surrounding areas are classed as tier 2 and increased restrictions apply (Please see government guidelines for more information) there is still plenty of countryside, coastlines and local shops to explore.

Checking In

Before you arrive we will take all details and any payments required to reduce any check in paperwork.

At your chosen check in time we will unlock the room ready with the key in the door. When you arrive we will then meet you outside and walk you round to your room maintaining physical distance.

Food & Drink

Breakfast must be pre-ordered the night before and will be served as room service.

Evening Meals are also available for guests to pre-order. Again these will be served as room service

A drinks menu is also available for rooms service throughout your stay.

House Keeping

Cleaning Supplies - Changes to our housekeeping practices and enhanced cleaning measures are in place to help keep you safe

For guests staying up to 3 nights we will not be offering daily housekeeping. Refills of tea and coffee etc will be available on request. Disinfectant wipes will provided in the room and we will of course be on hand if there is anything you need.

For guests staying more than 3 nights we will discuss housekeeping needs on an individual basis.

When changing over rooms a buffer period of 24 hours will be allowed before a cleaner enters the space and enhanced cleaning measures will then be followed to ensure the room is clean and safe for the next guest.

Visitors

Visitors to the site are prohibited without prior agreement.

We will do our best to ensure that we can welcome guests visitors but to protect all of our guests we need to ensure we have contact details of all individuals on site and we need to make sure that they can visit safely and social distancing can be maintained.

Social Distancing

We have made efforts to minimise contact as much as possible. And, as we have a large site we feel it is possible to maintain 2m social distancing in most circumstances. We ask guests and visitors to respect this whilst they are with us.

There will be signage throughout the site to remind guests of government guidelines on social distancing and hand washing rules.

Covid Symptoms

What to do if you develop Covid19 - Stay Home

If you develop symptoms, have been in contact with someone with symptoms or have been told to self isolate for any other reason you will not be able to stay. If you let us know more than 48hours before you will recieve a full refund, within the 48 hour period we will issue a voucher for the deposit paid.

If you develop symptoms whilst you are here you should notify us as soon as possible and (as per government guidelines) return home to self isolate.

See booking T&Cs for more info.

Wash Hands

Please continue to practice frequent hand washing for at least 20 seconds (with soap and hot water) throughout your stay. Hand sanitiser is also available.

Rule of 6

6

Where permitted your group should consist of no more than 6 people.

If you are travelling with others or have visitors on site please let us know so this can be managed safely.

Masks

Staff will be wearing face coverings for meeting you and bringing around breakfast etc. If this causes you any difficulty please let us know and we will do all we can to make adjustments.

As each room has its own entrance and there are no communal corridors guests are not, at present, required to wear face-masks on site unless entering the main building. However you are free to do so if you wish to.

Help and Questions

We are a family run business and we do live on site so we will always be around to say hello (from a safe distance), help and answer questions both before and during your stay. You are welcome to call, email or message us (we are on Facebook messenger, instagram messenger and whatsapp) both before and during your stay.